Jazz on the Park

The Company

The famous Jazz on the Park youth hostel, located on Central Park in New York, is committed to a more diversified atmosphere where travelers can feel at home and enjoy the experience of learning about New York City. With 300 beds, Jazz on the Park is world renown for its hospitality and service. Travelers make Jazz on the Park their choice for accommodations year after year.

The Challenge

Like most hotels of its size, Jazz on the Park relied on standard hotel reservation software to manage their rooms and book reservations. But it also had a popular Web site, which functioned as a critical marketing vehicle and facility for generating advance reservations. Unfortunately, these two systems were not integrated resulting in double bookings and lost reservations which threatened to compromise Jazz on the Park's standard of excellence.

The Solution

ECPGroup created an integrated, Web-based application to collect reservations over the Internet and manage critical hostel operations.

The software allows guests to view room availability and book reservations through the Web. This data is available to hostel staff in real time, eliminating lost reservations and double bookings.

In addition, the software provides all the features of traditional reservation systems including billing, cleaning scheduling, front desk, and visitor data.

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